Privacy & Cookies

Please see our Privacy & Cookies policy below.

Privacy Policy

The NRAC is committed to ensuring that your privacy is protected.

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.

About us

The NRAC is an independent UK wide accreditation service for individuals who provide access consultancy and access auditor services. It was set up with government backing to provide a single source for organisations seeking competent advice in relation to inclusive environments and accessibility. To enable us to achieve this, we hold information about our members (Consultants, Auditors and Supporters), applicants who wish to join the NRAC membership, and individuals which they have expressed an interest in the NRAC. This information is used to keep our members, applicants and other individuals up-to-date with new developments in the industry. In the case of accredited members, certain information is published in the form of the online register.

By using our website or providing us with your personal information you are agreeing to this policy.

This Privacy Policy only relates to personal information collected by us.

  • name
  • contact information including email address
  • job title
  • information relevant to NRAC membership application – education/training and work experience
  • information relevant to direct marketing/surveys/offers/events/feedback
  • providing you with access to our online register
  • registering for NRAC events
  • applying to become a member of the NRAC
  • phoning us
  • writing to us
  • sending us an email
  • submitting the online enquiry form

The information we collect and how we use it

When you use our services we may need to know your name, postal address, email address, telephone number, credit card number and its expiry date.

We gather this information to allow us to process your membership application, membership renewals or process any orders you may make. We may also wish to provide you with information about events and product updates we think may be of interest to you.

Photography may be taken at NRAC events and you will be notified of this in advance, these photographs may be used on the NRAC website or within NRAC publications.

If you do not wish to be photographed please notify the event organiser prior to the event.

All information is held on a secure cloud server.

NRAC Membership applicants and current and former members

If you apply to become a member of the NRAC, we will only use the information you give us to process your application and to monitor membership statistics. If we want to disclose information to someone outside of NRAC, for example if we need a reference, we will tell you beforehand, unless we are required to disclose this information by law.

If you are unsuccessful in your membership application, we will hold your personal information for a maximum of two years after you have been informed of the outcome of your application. After this date we will destroy or delete your information.

If you are successful in your membership application, we will put together an electronic file about your membership. We keep the information in this file secure, and will only use it for matters that are relevant and apply directly to your membership.

Once you resign from the membership, we will keep this file according to our record retention guidelines. You can contact us to find out more about this.

Your rights and accessing your personal data held by NRAC

You have a right to be ‘forgotten’ by NRAC. This will involve us identifying and deleting all data held about you by us and any suppliers we use to provide services to you and process our data, where this does not affect NRAC’s ability to comply with applicable legal, tax or accounting requirements.

You have a right to ask for copies of the personal information we hold about you, and details of how we use that information. If there are any discrepancies in the information we provide, please let us know and we will correct them.

We will require photographic proof of your identity before providing you with details of any personal information we may hold about you. We may charge a fee to cover the administration costs involved in providing you with a copy of your information, which we will advise when acknowledging your request.  We will always acknowledge your request within 30 working days and respond as fully as possible within one month of receipt.

Contact us on 020 7399 7417 or if you have any concerns.

Payment card information

If you use your credit or debit card to buy something or pay to register your place at an event online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. 

This is the international standard for safe card payment processes. Our online payment solutions are carried out using a 'payment gateway' which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating directly with the bank and the bank passes your payment to us. This means that your payment card information is handled by the bank and not processed or held by us.

Following the completion of your transaction, we do not store your credit or debit card details. All card details and validation codes are securely destroyed once the payment has been processed. Only staff authorised and trained to process payments will be able to see your card details.

If we receive an email containing any credit or debit card details, it will be deleted, no payment will be taken and you will be notified about this.

We use Global Payments as our payment gateway.  On-line purchases are made through PayPal.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information Security

The Internet is not a secure medium.  Your user administration details are protected by your user name and password, which you should never divulge to anyone else.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.

Updating your details

If any of the information that you have provided to the NRAC changes please let us know the correct details by sending an email to


By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy and / or that you have specifically consented to. Where we need your consent, we will always ensure that you are as fully informed as possible at the time on what we do with your information, with whom it may be shared and how long we will keep it. This is in line with the requirements of the relevant legislation. You can alter your preferences or withdraw your consent at any time as described below.

For Further Information

For further information from us on data protection and privacy or any requests concerning your personal information please email us or write to us at the following address:

National Register of Access Consultants, c/o Construction Industry Council, 2nd Floor, The Building Centre, 26 Store Street, London, WC1E 7BT



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